SUPPORT

Help with FilesStayLocal

Quick guidance for installing the desktop app, activating access, using products, and understanding how local processing protects your source files.

Getting started

Choose a product

Create Free Access, choose exactly one product, copy your License Key, then open the desktop app and activate it.

Create Free Access
Installation

Mac & Windows

The website detects your desktop operating system and presents the matching app when that signed release is available.

App options
Licensing

Manage existing access

Use Manage Account to review access, renew when available, or return to your selected product.

Manage Account
Privacy

Your documents stay local

Source documents are processed by the desktop app on your computer. Do not send confidential source documents through the support form.

Privacy question
Need more help?

Contact us

Tell us what happened, which product you were using, and whether you're on macOS or Windows. Please do not attach or paste confidential source-document contents.

Contact FilesStayLocal

Source-file safety

Your original files are not modified. FilesStayLocal reads your selected source files locally and creates separate output files. It does not overwrite, rename, move or delete your originals.

Keep backups of important documents and review generated output before relying on it. Conversion or extraction may require review for unusual layouts, damaged files, unsupported structures, scanned/image-only material or ambiguous data.

FilesStayLocal is a document-processing productivity tool. Generated output is not a substitute for professional legal, tax, accounting, medical or financial advice where such advice is required.